You have the option of standard and express shipping within Australia.
- Standard Australia Post - FREE (with tracking number) - Australia Post Express - AUD $4.50 (with tracking number)
Orders placed between Monday and Friday by 2pm AEST will be shipped within the next 2 business days. Orders placed on weekends and public holidays will be processed and shipped two business days later. Deliveries are not available on weekends and cannot be made to Parcel Locker addresses.
- FREE Standard Delivery
2-5 Business Days * * for rural regions please allow an extra 1-2 Business Days
- Express Delivery at AUD $4.50:
1-3 Business Days
Yes, we offer FREE worldwide standard pack & track shipping. International Express shipping is available on request. Find below estimated delivery days for your region.
3 - 10 Business Days
1 - 2 Business Days (for products without personalisation)
6 + Business Days (for personalised items)
Rest of the World
6+ Business Days
We are using Australia Post for domestic and international services.
At aaina & co we are happy to offer you a return for change of mind. The following change of mind timeframes apply: - Australia wide: 14 days from date of delivery - International: 45 days from order placement
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions: - Proof of purchase is accompanied with the returned merchandise. - The merchandise is unworn, unused and in its original condition. - Any discounts applied to your original purchase will be carried over in an exchange or refund.
Exceptions to our change of mind policy: Personalised items and earrings cannot be returned for a refund or exchange for change of mind.
It depends on the product. All options are outlined on the product page, so look out for customization options there.
Your aaina & co jewelry contains parts that are gold plated. Here are some tips to preserve the beauty of your bracelet as long as possible. - After showering, using any lotion, wait until your skin is completely dry before wearing your gold plated accessories. Some products can have a negative reaction with gold-plating and can cause changes in color and texture. - Always apply perfume before putting on your jewelry. - Don’t shower, swim or do the dishes in your gold-plated jewelry. - When not wearing your accessories, store them in a jewelry case to prevent scratching. - Only use a soft cloth to clean your bracelet. Do NOT use alcohol, ammonia, vinegar or soap to clean your jewelry.
aaina & co will offer a repair or replacement for items exhibiting a genuine manufacturing fault. Please retain your online order number to assist in the processing of your claim.
aaina & co are unable to honour claims on items that have been handles against our care instructions, or that have been damaged as a result of accident or misuse.
If you have any other questions, please do not hesitate to contact us here.